Facilitation is an approach to conducting solution-oriented team meetings. The person who conducts such meetings, i.e. the facilitator, uses a range of techniques, tools and models to increase effectiveness in achieving this goal.
Facilitation Foundation training allows you to learn the most important mechanisms governing teamwork. Participants learn how to lead a meeting to effectively support a team in solving even a very complex and complicated problem.
The training equips participants with a set of skills and tools, useful in conducting facilitated workshops. The aim of the training is to prepare participants to conduct such workshops on their own and to acquire the skills to use facilitation techniques in their daily work.
Purpose of the training
- Gaining knowledge of methods to increase the effectiveness of management meetings, crisis teams, board meetings, etc,
- Increasing the effectiveness of working team meetings,
- Understading that just “talking” about a complex problem does not help to understand and solve it,
- Marking with the factors affecting the team, and learn the tools to help cope with the difficult situation,
- Preparing for the Facilitation exam at the Foundation level
Target group
- Team leaders, project managers, and managers who face challenges on a daily basis and work with their teams to find solutions;
- Internal trainers and HR professionals who facilitate development workshops using group activation tools;
- Consultants and business support professionals responsible for identifying the needs of their business partners;
- Individuals who lead strategic meetings and executive board sessions and seek to improve the quality of decision-making.
Benefits
- Gaining knowledge of effective problem solving,
- Learning about tools to increase the quality of decision-making,
- Increasing understanding of the phenomena occurring between team members and the ability to respond to them appropriately,
- Increasing the quality and effectiveness of conducted meetings.
Exam and certification
- multiple-choice, single-response questions test,
- number of questions: 50,
- pass threshold: 50% (25 out of 50 possible points),
- language of the exam: English, Polish,
- duration: 40 minutes,
- mode: online (after online training) or in-person (after in-person training),
- date: the exam is held at the end of the 3rd day of training,
- closed book – no use of materials,
- validity of the certificate: indefinite,
- the participant who scores the necessary number of points in the exam is awarded the international certificate in electronic form.
Programme training
INTRODUCTION TO FACILITATION
- Answering the question “Why facilitation?”: heuristics and cognitive limitations, groupthink syndrome and team effectiveness research.
PROCESS ICEBERG® MODEL
- The Model that explains what takes place in terms of the dynamics of group work during meetings
- Presentation of the Model of facilitation and group work
PROCESS ICEBERG® ORGANIZATION MODEL
- Using Process Iceberg® Model to work with the entire organization.
TASK AND PROCESS
- Two dominant ways of thinking when solving problems:
- about Task (Task thinking / Red thinking)
- about Process (Process thinking / Green thinking)
- What they consist of, how they complement each other, the differences between them, the role of the Facilitator.
LEVELS OF TASK CERTENITY AND PROCESS AWARENESS (MATURITY OF THE GROUP)
- How teams function under different levels of clarity and lucidity of the problem they are solving and different levels of awareness of the process they are implementing.
- The impact on Task Certainty and Process Awareness.
- When is facilitation most useful?
FORMATS
- Formats of team operations:
- All
- All to one
- One to all
- Group
- Advantages and disadvantages of each of tchem
TASK LEADER AND FACILITATOR
- Differences in the responsibilities of the two roles involved in facilitation.
MBTI: MYERS – BRIGGS TYPE INDICATOR
- Getting to know the MBTI concept
- Understanding the impact of interpersonal differences on team functioning.
MODELS, TOOLS AND TECHNIQUES – PROCESS TOOLS
- Communication tools in facilitation: Feedback Model, SPO, Analogy, Yes, and….
PLANNING THE AGENDA PROCESS
- Participants will learn tools to create an agenda that meets the needs of the organizer and the team.
FACILITATING THE MEETING AND CONTRACT WITH THE GROUP
- How should a facilitated meeting begin? What should be done and what should not be done?
SCA AND THE PROCESS ICEBERG® WORKSHOP MODEL
- Ways to conduct workshops and facilitated meetings based on the “flipped” Process Iceberg® Model.
MODELS, TOOLS, TECHNIQUES
- Models, tools and techniques are the basic elements of the process. Participants will learn the following methods:
- Data collection,
- Prioritization,
- Advanced data collection,
- Implementation,
- Meeting Scheduling.
- For the above topics, participants will learn a range of methods, using a variety of formats.
EXERCISE: SUPERMARKET AND PROCESS ICEBERG® REVIEW
- Conduct the Supermarket Exercise showing the impact of facilitation on the outcome of the team.
FACILITATOR PROFILE
- What should a facilitator be like?
- What competencies should he or she possess?
- How do you develop your competence in conducting facilitation?
