The ITIL® 4 Specialist: Plan, Implement and Control (PIC) course unifies five essential practices: Change Enablement, Release Management, Deployment Management, Service Configuration Management, and IT Asset Management into a cohesive framework for planning, implementing, and controlling service components and value streams. Designed for professionals in roles such as change managers, release and deployment coordinators, configuration managers, asset managers, and practice leads, this module is part of the Practice Manager certification path.
Participants gain insight into how these practices ensure reliable planning and execution of changes and releases, maintain accurate configuration data, and manage assets through their lifecycle to support service stability and value delivery. The module emphasizes robust planning approaches, coordinating deployments to minimize disruption, controlling service components, and optimizing asset utilization within the ITIL Service Value System.
Learners explore how to apply Practice Success Factors and metrics to assess capabilities and maturity, and how people, processes, technology, and governance interact to support decision-making. Topics include aligning planning and implementation with strategic objectives, managing dependencies across practices, ensuring configuration integrity, and embedding continual improvement in planning and control.
By the end of the course, participants will be able to integrate these practices across value streams, leverage configuration and asset data for informed decisions, coordinate change and release activities with minimal operational impact, and drive ongoing refinement of planning and control approaches. The training also prepares learners for the ITIL® 4 Specialist: Plan, Implement and Control certification exam.
Join us to enhance your skills in planning, implementation, and control practices and become a certified ITIL® 4 Specialist in Plan, Implement and Control.
Purpose of the Training
The ITIL® 4 Specialist: Plan, Implement and Control (PIC) course is designed to develop a practical understanding of how to effectively apply a selected set of ITIL practices that support planning, implementation, and control activities within the service value system. This module focuses on building the skills and knowledge required to manage change, coordinate deployments, and ensure accurate service configuration to enable stability, compliance, and value delivery. Participants will:
- Explore how structured planning and design activities support effective change enablement and reliable configuration of services and infrastructure components.
- Learn how to coordinate and execute service releases and deployments to introduce new or changed services with minimal disruption and maximum traceability.
- Gain insight into how to ensure accurate and reliable configuration information is available to support change, release, and deployment decisions and maintain control over service components.
- Understand how to align operational control and planning practices with organizational strategy, risk tolerance, and governance requirements.
- Develop capabilities to assess the maturity of practices, manage dependencies, and drive continual improvement using relevant metrics and practice success factors.
- Apply an integrated, practice-based mindset that supports proactive planning, dependable implementation, and effective control of service value streams.
- Be prepared to take the ITIL® 4 Specialist: Plan, Implement and Control certification exam.
Target Group
- ITIL® 4 Foundation certificate holders progressing toward Practice Manager designation,
- Professionals in Change Enablement roles tasked with planning and coordinating change activities
- Individuals responsible for Release Management and Deployment Management of new or changed services
- Practitioners working with Service Configuration Management to ensure accurate and reliable configuration information
- IT Asset Management professionals managing assets through their lifecycle to support service operations
- Those planning and overseeing deployments of new or modified services to minimize operational disruption
- Coordinators of dependencies between planning, implementation, and control practices across service value streams
- Experts seeking to assess practice maturity and apply critical success factors and metrics for stability, compliance, and value realization
Benefits
- A clear understanding of the roles and objectives of Change Enablement, Release Management, Deployment Management, Service Configuration Management, and IT Asset Management in the context of planning, implementation, and control
- The ability to ensure accurate and reliable configuration information to support decision-making for changes and deployments
- Practical skills for planning and coordinating the rollout of new or changed services with minimal impact on ongoing operations
- Knowledge of IT Asset Management across the asset lifecycle, enhancing cost control, compliance, and resource optimization
- The capability to integrate planning, implementation, and control practices into a cohesive approach that supports service value streams and organizational goals
- Skills to apply critical success factors and relevant metrics to evaluate practice performance and drive targeted improvement actions.
Exam and Certification
- prerequisites: ITIL® 4 Foundation certification and attendance at an accredited ITIL® 4 Specialist: Plan, Implement and Control training course,
- mandatory exam,
- multiple-choice, single-response questions test,
- number of questions: 60,
- pass threshold: 65% (39 out of 60 possible points),
- language of the exam: English – selected on the Accreditor’s website during exam registration,
- current list of available exam languages can be found on the Accreditor’s website
- duration: 90 minutes (113 minutes for non-native speakers),
- mode: online (after online training) or in-person (after in-person training),
- date: post training, selected by participants at the Accreditor’s availability,
- closed book – no use of materials,
- validity of the certificate: 3 years,
- the participant who scores the necessary number of points in the exam is awarded the international certificate in electronic form.
Note! According to the Accreditor’s guidelines, the training must be purchased together with the exam package, which includes the online exam, access to the e-book, and Official Training Materials (OTM).
E-book
- E-book language: selected by the candidate on the Accreditor’s website during exam registration (language cannot be changed afterward),
- Available e-book languages: English
- Access: valid for 5 years exclusively on the Accreditor’s platform
OTM – Official Training Materials
- Official training materials developed by PeopleCert, available upon e-book activation
- OTM language: English
In addition, you can purchase exam retake Take2 Re-sit Exam Option. In case of a negative result, this option allows you to retake the exam in an online format within 6 months of the original date, without paying the full cost of the exam.
The Take2 Re-sit Exam Option can only be purchased when placing an order for the first exam date.
Training Programme
MODULE 1 – Introduction to the PIC practices
- Practices, processes and service value streams
MODULE 2 – Change enablement
- Purpose of the practice.
- Key terms/concepts
- PSFs & key metrics
- Value streams and processes
- Organizations and people
- Information and technology
- Partners and suppliers
- Change enablement capability development
- Knowledge check
MODULE 3 – Deployment management
- Purpose of the practice.
- Key terms/concepts
- PSFs & key metrics
- Value streams and processes
- Organizations and people
- Information and technology
- Partners and suppliers
- Recommendations for practice success
- Knowledge check
MODULE 4 – Release management
- Purpose of the practice.
- Key terms/concepts
- PSFs & key metrics
- Value streams and processes
- Organizations and people
- Information and technology
- Partners and suppliers
- Recommendations for practice success
- Knowledge check
MODULE 5 – Service configuration management
- Purpose of the practice
- Key terms/concepts
- PSFs & key metrics
- Value streams and processes
- Organizations and people
- Information and technology
- Partners and suppliers
- Recommendations for practice success
- Knowledge check
MODULE 6 – IT asset management
- Purpose of the practice
- Key terms/concepts
- PSFs & key metrics
- Value streams and processes
- Organizations and people
- Information and technology
- Partners and suppliers
- Recommendations for practice success
- Knowledge check
MODULE 7 – Recap
- Change in value stream context
