As part of the DTMethod Facilitator training, participants will learn in detail about the role of the DTFacilitator, i.e. the person responsible for carrying out the process – from the stage of establishing the challenge with the DTSponsor to its closure when the team hands over the solution to the DTSponsor.
During the training, participants learn about the role of the facilitator in the context of leading and preparing a DTMethod workshop – what such a person does during the workshop and what goes beyond his or her competence. During the training, the competences necessary to create a challenge description, i.e. to extract from the DTSponsor the guiding thought for the whole process, are practised. Participants also lean into the topic of helping the DTSponsor to select an effective DTTeam. The training also covers the topic of how the group process influences the implementation of the workshop and how to deal with the challenges associated with the different phases of group development. As part of the training, participants will also learn about the factors affecting effective communication and how to deal with communication difficulties. The final part of the training looks at scaling design thinking workshops for larger groups or large organisations.
Facilitator tools such as energisers, icebreakers and interruptions are also discussed and practised during the training. At the end of the training, participants will have the opportunity to take part in facilitator samples and receive feedback from other participants to develop their workshop leading skills.
Purpose of the training
Improving the competence of running design thinking workshops, in particular:
- The organisation of workshops, i.e. team building and preparation of a challenge description,
- Ensure good communication during the work of the DTTeam,
- Counteracting the negative effects of the group process,
- The use of icebreakers, energisers and breaks,
- Improve skills in introducing tools into the work of the DTTeam.
Target group
- Design thinking workshop facilitators,
- Product Managers,
- Product Owners,
- Scrum Masters
Benefits of the Training
- Increased efficiency of the team’s work during the workshop through better implementation of the DTMethod tools,
- Dealing more effectively with workshop difficulties arising, for example, from the group proces,
- Improved communication between DTPs resulting in better outcomes of design thinking workshops,
- A more accurate selection of the people involved in DTMethod workshops, resulting in more efficient processes,
- More accurately identifying the challenges faced by the design thinking team, which results in solving the right problems for the organisation.
Exam and certification
Exam details:
- prerequisites: DTMethod Foundation certification,
- non-mandatory exam,
- multiple-choice, single-response questions test,
- number of questions: 80,
- pass threshold: 50% (40 out of 80 possible points),
- language of the exam: English, Polish,
- duration: 150 minutes,
- mode: online (after online training) or in-person (after in-person training),
- date: the exam is held on the 3rd day, after the two-day training,
- open book – candidates are allowed to use „Design Thinking Basics: an introduction to the DTMethod” and the DTMethod Workbook,
- validity of the certificate: 5 years,
- the participant who scores the necessary number of points in the exam is awarded the international certificate in electronic form.
Training programme
MODULE 1- DTMethod reminder
- DTRules
- DTRoles
- DTModel a DTTools
- DTTools – DTMethod Practitioner
MODULE2- The role of the DTFacilitator
- Description of the challenge
- Need vs. Solution
MODULE 3- Obtaining the information necessary to create a challenge description
- Preparing a challenge description
MODULE 4- Team building and group process
- Team building – selection factors for DTDesigners
- Building team commitment
- How do you build a creative team?
- Effectiveness of the DTTeam
- Objective
- Group of people
- Working principles
- Support to organisations
- Group process (Tuckman’s team life cycle)
MODULE 5- Von Thun’s communication square
- Material level
- Level of self-disclosure
- Relational level
- Level of appeal
MODULE 6- Scaling up the process
MODULE 7- DTFacilitator tools
- Icebreakers and energisers
- Break
- DTMethod Riddle
- Entering instructions
MODULE 8- Facilitator samples
- Preparation for samples
- Carrying out samples
- Feedback
