The ITIL® 4 Specialist: High-velocity IT (HVIT) course provides guidance for organizations and professionals navigating the demands of the digital era. It is intended for those who are working in or with digitally enabled organizations that operate at high speed, where change is constant, innovation is encouraged, and technology is a key business driver. The course explores how digital organizations function, the impact of digital operating models, and how service management practices must evolve to support agility, resilience, and accelerated delivery.
Through this module, participants develop a deep understanding of what it means to work with high-velocity IT. They examine the nature of digital transformation, the cultural shift towards experimentation and fast feedback, and the importance of adapting governance and risk management to high-speed environments. The course highlights the use of Lean, Agile, and DevOps as foundational approaches that align with the ITIL service value system, helping teams co-create value quickly and sustainably.
Emphasis is placed on techniques for managing technical debt, improving flow efficiency, ensuring reliable operations, and embedding continual learning. Participants gain insights into how practices such as architecture management, software development and management, infrastructure and platform management, and deployment management support the rapid development and delivery of digital services. The course also addresses the need to balance speed with control, ensuring that digital solutions remain secure, compliant, and aligned with business outcomes.
By the end of the course, learners will be equipped to help their organizations harness the full potential of digital technology while operating at a pace that meets customer expectations and market demands.
Join us on this transformative journey to deepen your IT service management expertise and become a certified ITIL® 4 HVIT Specialist.
Purpose of the Training
The ITIL® 4 Specialist: High-velocity IT (HVIT) course is designed to develop a practical understanding of how digital organizations operate in high-speed, high-demand environments. This module focuses on the skills and knowledge required to adopt digital product thinking, leverage modern technologies and practices, and enable fast, resilient, and high-quality IT-enabled services. Participants will:
- Explore what it means to operate in a high-velocity digital context and how digital transformation is reshaping service delivery, business models, and organizational culture.
- Learn how to apply digital product lifecycles and ITIL® operating models that support rapid development, deployment, and iteration.
- Develop the ability to work with complex systems by applying practices such as continual experimentation, fast feedback, and resilience engineering.
- Understand how to integrate Agile, Lean, DevOps, and site reliability engineering (SRE) approaches within the ITIL® framework.
- Gain insight into how to improve flow, automate processes, and ensure governance and compliance without slowing down innovation.
- Build capabilities to align fast-paced IT efforts with strategic business objectives, customer expectations, and value realization.
- Apply a holistic, digitally enabled mindset to ITSM, where speed, value, and risk management coexist to support business agility and innovation.
- Be prepared to take the ITIL® 4 Specialist: High-velocity IT certification exam.
Target Group
- ITIL 4 Foundation certificate holders progressing toward Managing Professional,
- IT professionals working in or transitioning to digital-first environments requiring rapid service delivery and innovation,
- DevOps engineers, site reliability engineers (SREs), and Agile practitioners seeking to align their practices with ITIL® 4,
- Digital product owners, service managers, and transformation leaders responsible for enabling high-speed IT initiatives,
- ITSM practitioners supporting fast flow, continual delivery, and automated processes across the service value chain,
- Consultants and change agents guiding organizations through digital transformation and high-velocity IT adoption,
- Technology leaders focused on integrating governance, speed, and resilience in rapidly evolving service landscapes.
Benefits
- A deeper understanding of how digital organizations and high-velocity environments operate in today’s fast-paced, technology-driven landscape,
- Insight into the essential concepts of digital product lifecycles, ITIL’s operating model, and how to leverage digital technology for speed and value,
- Practical knowledge of techniques such as Lean, Agile, DevOps, and site reliability engineering to enable fast development, resilience, and continual improvement,
- Awareness of how to balance speed and risk by embedding effective governance, compliance, and information security practices in fast-moving contexts,
- Understanding how to create resilient, value-driven digital services that can adapt to change while maintaining high levels of performance,
- Tools and practices to support rapid delivery, real-time feedback, and continual experimentation in support of digital transformation,
Exam and Certification
- prerequisites: ITIL® 4 Foundation certification and attendance at an accredited ITIL® 4 Specialist: High-velocity IT training course,
- mandatory exam,
- multiple-choice, single-response questions test,
- number of questions: 40,
- pass threshold: 70% (28 out of 40 possible points),
- language of the exam: English, Polish, among others – selected on the Accreditor’s website during exam registration,
- current list of available exam languages can be found on the Accreditor’s website,
- duration: 90 minutes (113 minutes for non-native speakers),
- mode: online (after online training) or in-person (after in-person training),
- date: post training, selected by participants at the Accreditor’s availability,
- closed book – no use of materials,
- validity of the certificate: 3 years,
- the participant who scores the necessary number of points in the exam is awarded the international certificate in electronic form.
Note! According to the Accreditor’s guidelines, the training must be purchased together with the exam package, which includes the online exam, access to the e-book, and Official Training Materials (OTM).
E-book
- E-book language: selected by the candidate on the Accreditor’s website during exam registration (language cannot be changed afterward),
- Available e-book languages: available in many languages including English and Polish
- Access: valid for 5 years exclusively on the Accreditor’s platform
OTM – Official Training Materials
- Official training materials developed by PeopleCert, available upon e-book activation
- OTM language: English
In addition, you can purchase exam retake Take2 Re-sit Exam Option. In case of a negative result, this option allows you to retake the exam in an online format within 6 months of the original date, without paying the full cost of the exam.
The Take2 Re-sit Exam Option can only be purchased when placing an order for the first exam date.
Training Programme
MODULE 1 – Introduction do ITIL®4 HVIT
- High-velocity IT
- Digital technology
- Digital organizations
- Digital transformation
- Knowledge check
MODULE 2 – High-velocity IT approaches
- Relevance of high-velocity IT approaches
- High-velocity approaches in detail
- Knowledge check
MODULE 3 – High-velocity IT operating models
- Introduction
- ITIL perspective
- High-velocity IT aspects
- High-velocity IT applications
- Knowledge check
MODULE 4 – ITIL building blocks for high-velocity IT
- Digital product lifecycle
- Service value streams
- Four dimensions of service management
- ITIL practices
- Knowledge check
MODULE 5 – High-velocity IT culture
- Key behaviour patterns
- ITIL guiding principles
- Knowledge check
MODULE 6 – Supporting models and concepts for purpose
- Ethics
- Design thinking
- Knowledge check
MODULE 7 – Supporting models and concepts for people
- Reconstructing for service agility
- Safety culture
- Stress prevention
- Knowledge check
MODULE 8 – Supporting models and concepts for progress
- Working in complex environments
- Lean culture
- ITIL continual improvement model
- Knowledge check
MODULE 9 – High-velocity IT objectives and techniques
- High-velocity IT objectives
- High-velocity IT techniques
- Knowledge check
MODULE 10 – Techniques for valuable investments
- Prioritization techniques
- Minimum viable products and services
- Product/service ownership
- A/B testing
- Knowledge check
MODULE 11 – Techniques for fast developments
- Basic concepts related to fast development
- Infrastructure as Code
- Reviews
- Continual business analysis
- Continuous Integration/ Continuous Delivery (CI/CD)
- Continuous testing
- Kanban
- Knowledge check
MODULE 12 – Techniques for resilient operations
- Introduction to resilient operations
- Technical debt
- Chaos engineering
- Definition of done
- Version control
- Algorithm IT operations
- ChatOps
- Site reliability engineering
- Knowledge check
MODULE 13 – Techniques for co-created value
- Basic concepts of co-created value
- Service experience
- Knowledge check
MODULE 14 – Techniques for assured conformance
- DevOps Audit Defense Toolkit
- DevSecOps
- Peer review
- Knowledge check
